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Customer Service Representatives

Customer Service Representatives
Quick Facts : Customer Service Representatives*
2010 Median Pay$30,460
Entry Level EducationHigh school diploma or equivalent
Work Experience in Related OccupationNone
Number of Jobs, 20122,187,300
Job Outlook15% (About as fast as average)
Employment Change338,400


Customer service representatives work closely with people and serve as the liaison for companies and customers. They assist customers with questions about products and services and provide solutions to complaints. Many will also take orders and process returns.

What Customer Service Representatives Do

  •     Listen and respond to customers' needs and concerns
  •     Take orders, determine charges, and oversee billing or payments
  •     Review or make changes to customer accounts
  •     Record details of customer contacts and actions taken
  •     Refer customers to supervisors, managers, or others who can help

Work Environment

Many customer service representatives work in customer contact centers. Others work in insurance agencies, banks, stores, or other places that have contact with customers. Most work full time, although part-time and variable schedules are also common.
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Job Outlook

Employment of customer service representatives is projected to grow by 15 percent from 2010 to 2020.
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Pay

the average hourly wage of customer service representatives was $14.64 in May 2010.
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Customer Service Representatives*
Average Annual Salary, May 2010

Customer Service Representatives

30460

Business Occupations

58154.0909

All Jobs in the U.S.

52312.5223
Customer Service Representatives*
Percent Change in Employment

Customer Service Representatives

15.4711

Business Occupations

9.55203445933082

All Jobs in the U.S.

15.767561808929724

Becoming a Customer Service Representatives

Customer service representatives will usually have at least a high school diploma and are trained on the job. It's important for them to be good at communicating and interacting with people as well as having basic computer and phone skills.
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