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Computer Support Specialists

Computer Support Specialists
Quick Facts : Computer Support Specialists*
2010 Median Pay$46,260
Entry Level EducationSome college, no degree
Work Experience in Related OccupationNone
Number of Jobs, 2012607,100
Job Outlook18% (About as fast as average)
Employment Change110,000

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Others, called help-desk technicians, assist non-IT users who are having computer problems.

What Computer Support Specialists Do

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems
  • Train users to use new computer hardware or software, including printing, installation, word processing, and email
  • Give information to others in the organization about what gives customers the most trouble and other concerns customers have

Work Environment

Computer support specialists work in many different industries, including IT, education, finance, health care, and telecommunication.
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Job Outlook

Employment of computer support specialists is expected to grow 18 percent from 2010 to 2020 because more will be needed as organizations upgrade their computer equipment and software.
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The average salary of computer support specialists was $46,260 in May 2010.
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Computer Support Specialists*
Average Annual Salary, May 2010

Computer Support Specialists


Computer and Information Technology Occupations


All Jobs in the U.S.

Computer Support Specialists*
Percent Change in Employment

Computer Support Specialists


Computer and Information Technology Occupations


All Jobs in the U.S.


Becoming a Computer Support Specialists

A bachelor's degree is required for some computer support specialist positions, but an associate's degree or postsecondary classes may be enough for others. After being hired, many workers enter a training program that lasts for several months.
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